배송 정책
1. Order processing
Orders are processed and handed to a carrier within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 noon Hong Kong time on Friday, or on a weekend, begin processing the following Monday. During peak periods, processing may take up to 3 business days.
We fulfil orders from a third-party warehouse in Shenzhen, China. Kokoruno Limited is the seller; our fulfilment partner packs and ships on our behalf.
2. Where we ship
We currently ship to Hong Kong, Macau, Singapore, Malaysia, South Korea, Taiwan, the Philippines, and Thailand. Enter your address at checkout to confirm we can deliver to you. Delivery times below are estimates after the order has been processed, and may vary with customs or carrier delays.
We offer standard shipping only. Hong Kong typically arrives in 1–2 business days. We do not currently offer a separate paid express or overnight upgrade.
| Destination | Typical transit after dispatch | Free shipping from | Below that threshold |
|---|---|---|---|
| Hong Kong | 1–2 business days (e.g. SF Express) | HK$450 | HK$35 flat rate |
| Macau | 1–3 business days | MOP$450 | MOP$40 flat rate |
| Singapore | 5–8 business days | S$75 | S$7 flat rate |
| Malaysia | 5–8 business days | RM230 | RM22 flat rate |
| South Korea | 5–8 business days | ₩90,000 | ₩8,000 flat rate |
| Taiwan | 5–8 business days | NT$1,700 | NT$160 flat rate |
| Philippines | 5–8 business days | ₱3,500 | ₱320 flat rate |
| Thailand | 5–8 business days | ฿1,900 | ฿180 flat rate |
The exact shipping cost for your order is always shown at checkout before you pay. We do not currently ship to destinations outside these markets.
3. Tracking
When your order ships, we email a tracking number. Allow up to 24 hours for the carrier site to update.
4. Customs, duties, and taxes
Orders shipped outside Hong Kong may be subject to import taxes, duties, and fees charged by the destination country. Those charges are not included in our product prices or shipping fees. The recipient is the importer of record and is responsible for paying them. If a shipment is refused because of unexpected import fees, we will deduct original shipping, return postage, and any brokerage or duty costs from the refund.
5. Lost, damaged, or missing parcels
If a parcel is lost in transit or arrives damaged, email support@kokoruno.com as soon as you can. We will work with the carrier to resolve it.
Please double-check your shipping address at checkout. If a parcel is returned because the address was wrong, reshipping may be charged. If a carrier marks a parcel as delivered and you do not have it, check with neighbours or building management and contact us — we will help investigate with the carrier. Where we are at fault, we will make it right.
6. Contact
Email support@kokoruno.com or call +852 9160 0529.